Information we collect
Account and contact details; traveler and pickup information; booking, support and safety records; partner business and verification information; device, security and audit events; and payment references supplied by the payment provider. Tripnatic does not store full card numbers.
Why information is used
Information is used to operate accounts, create and deliver bookings, coordinate pickup, process payments and refunds, provide support, investigate safety or fraud concerns, secure the marketplace, keep accounting records and meet legal obligations.
Who receives information
Operators receive only the traveler and booking details needed to deliver an activity. Approved processors may provide hosting, payments, communications, maps, analytics, security and customer-support services under appropriate contractual restrictions.
International processing
Service providers may process information outside your country. Tripnatic applies appropriate contractual and legal safeguards where cross-border protection is required.
Security and retention
Tripnatic uses role-based access, encrypted credentials, private upload storage, security logging and restricted partner access. Information is retained only as long as needed for operations, disputes, accounting, safety and legal requirements.
Your choices and rights
Depending on applicable law, you may request access, correction, deletion, restriction, objection or a portable copy of eligible personal information. Submit a request through the support center so your identity and request can be verified.
Cookies and analytics
Essential storage supports sign-in, cart, security and preferences. Non-essential analytics or advertising technologies require the applicable notice and consent choices.
Contact and changes
Privacy questions and requests can be submitted through the Tripnatic support center. Material policy changes will show a new effective date and, where required, renewed notice or consent.
ABOUT TRIPNATIC
Business details
- Business name
- Tripnatic
- TAT license number
- 44/00494
- Business address
- 125/48 Maret, Ko Samui District, Surat Thani 84310