Quick answer
Commission or markup is captured per booking and enters the next monthly payout only after the underlying booking completes and clears its safety window by month-end.
What to do
Follow these steps
- 1
Open Commissions or Payouts in the agent workspace.
- 2
Review the monthly batch, included bookings, earning mode, rate, proportional refund reversals and adjustments.
- 3
Resolve bank-beneficiary verification or account-standing holds before batch approval.
Important details
Before you continue
- The standard payout date is the 5th of every month; a non-banking day moves processing to the next banking day.
- A later tier change does not rewrite historical booking earnings.
- Refunded or charged-back value can reduce eligible earnings.
Need account-specific help?
Send the details to support
Include the booking or partner reference and the exact step that did not work. Never include passwords or full card information.