Tour operators

Choose the correct confirmation workflow

Use instant confirmation only when capacity and booking rules can confirm automatically.

Tripnatic-approved guidanceReviewed 23 August 2026

Quick answer

Manual confirmation and request to book require a timely operator action; instant confirmation does not.

What to do

Follow these steps

  1. 1

    Choose Instant confirmation, Manual confirmation or Request to book.

  2. 2

    Set accurate availability, capacity and response rules.

  3. 3

    Review how the selected workflow appears to customers before publishing.

Important details

Before you continue

  • Instant bookings arrive confirmed and should not wait for manual acceptance.
  • Pickup details can still be added later without changing confirmation.
  • Repeated late responses affect quality metrics and commission eligibility.

Need account-specific help?

Send the details to support

Include the booking or partner reference and the exact step that did not work. Never include passwords or full card information.

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