Quick answer
The inbox preserves the operational record and can display supported translations without replacing the original.
What to do
Follow these steps
- 1
Open Messages and choose the booking conversation.
- 2
Enable translation and select the target language when required.
- 3
Use Report on a concerning message and choose the closest reason.
Important details
Before you continue
- Review critical times, locations and safety wording after translation.
- Do not request off-platform payment or move booking communication elsewhere.
- Reports go to the staff moderation queue without announcing the review inside chat.
Need account-specific help?
Send the details to support
Include the booking or partner reference and the exact step that did not work. Never include passwords or full card information.