Quick answer
Shared credentials make audit trails unreliable and should not be used.
What to do
Follow these steps
- 1
Open operator account and team settings.
- 2
Invite the staff member with a work email.
- 3
Assign booking, product, availability, message or finance permissions as appropriate.
Important details
Before you continue
- Remove access promptly when a person leaves.
- Finance and payout permissions should be limited.
- Actions remain connected to the signed-in staff identity.
Need account-specific help?
Send the details to support
Include the booking or partner reference and the exact step that did not work. Never include passwords or full card information.