Quick answer
Accessibility varies by program, operator, pickup vehicle and venue.
What to do
Follow these steps
- 1
Read Accessibility and restrictions on the activity.
- 2
Message the operator with the exact assistance or equipment needed.
- 3
Book only after the essential arrangements are confirmed in writing.
Important details
Before you continue
- A wheelchair-accessible venue does not guarantee an accessible transfer.
- Companions and carers must be included in the traveler count unless stated otherwise.
- Service-animal access depends on transport, venue and local rules.
Need account-specific help?
Send the details to support
Include the booking or partner reference and the exact step that did not work. Never include passwords or full card information.