Quick answer
Names, phone numbers, accommodation and other operational details should be corrected as soon as an error is found.
What to do
Follow these steps
- 1
Open the booking and check whether Edit traveler details is available.
- 2
Save the corrected information and review the voucher.
- 3
If editing is locked, submit a ticket with the booking reference and exact correction.
Important details
Before you continue
- A lead-traveler replacement may require operator approval.
- Do not create a second booking merely to correct a spelling error.
- Some identity, age, weight or license information cannot be changed after the cutoff.
Need account-specific help?
Send the details to support
Include the booking or partner reference and the exact step that did not work. Never include passwords or full card information.