Quick answer
Use a support ticket for account, booking, partner or payment help. Use the separate safety form when someone may be at risk.
What to do
Follow these steps
- 1
Search for the issue and follow the relevant article.
- 2
Open Submit a support ticket and select the closest topic.
- 3
Add the booking or partner reference, a concise timeline and useful attachments.
Important details
Before you continue
- Do not send passwords, full card numbers or private API keys.
- Keep one issue in one ticket so the complete history stays together.
- For immediate danger, contact local emergency services before Tripnatic.
Need account-specific help?
Send the details to support
Include the booking or partner reference and the exact step that did not work. Never include passwords or full card information.