Quick answer
Offline scanning is intentionally limited to tickets in a recently downloaded departure list. Live validation always runs during synchronization.
What to do
Follow these steps
- 1
Connect to the internet, select the departure in Scanner and choose Prepare offline.
- 2
Confirm the saved ticket count before reaching the pier or remote meeting point.
- 3
Scan normally while offline, then reconnect and use Sync if automatic synchronization has not finished.
Important details
Before you continue
- A ticket missing from the saved departure list cannot be accepted offline.
- Offline results are provisional because a cancellation or refund may occur after the list was downloaded.
- Keep the device signed in and do not clear browser data until all pending events are synchronized.
Need account-specific help?
Send the details to support
Include the booking or partner reference and the exact step that did not work. Never include passwords or full card information.