Quick answer
Scanner records ticket-level pickup and check-in. Operations manages resources, manifests, the overall departure and completion workflow.
What to do
Follow these steps
- 1
Use Scanner for each traveler ticket pickup or check-in event.
- 2
Open Operations to coordinate guides, vehicles, manifests and departure status.
- 3
Use the journey controls for departure and completion, or Undo step immediately after a mistake.
Important details
Before you continue
- Do not record pickup before physical collection.
- A ticket scan never marks the tour completed or releases a payout.
- Report no-show only after checking the confirmed time, place and contact attempts.
Need account-specific help?
Send the details to support
Include the booking or partner reference and the exact step that did not work. Never include passwords or full card information.