Quick answer
Every active operator-account member can open Scanner without needing access to the restricted Operations workspace.
What to do
Follow these steps
- 1
Open Scanner, select the exact departure and choose Pickup or Check-in.
- 2
Allow camera access and hold the customer QR inside the frame, or enter the twelve-character manual code.
- 3
Verify the booking and traveler count, then record the arriving travelers.
Important details
Before you continue
- A group can be recorded partially when travelers arrive separately.
- Duplicate scans show the original time and operator member; expired, cancelled, refunded, wrong-operator and wrong-departure tickets are rejected.
- Operators see the shared scanner history, customers see their own ticket activity in My Trips, and Tripnatic staff can review the audit trail.
Need account-specific help?
Send the details to support
Include the booking or partner reference and the exact step that did not work. Never include passwords or full card information.