Quick answer
Accurate accommodation details allow the operator to assign a pickup route and time.
What to do
Follow these steps
- 1
Open the booking and select Pickup details.
- 2
Enter the full property name and location, not only the neighborhood.
- 3
Save the change and watch Messages for a revised pickup confirmation.
Important details
Before you continue
- Use the official hotel or villa name when possible.
- Share a map pin only through the protected booking channel.
- Late accommodation changes can require a meeting point or surcharge.
Need account-specific help?
Send the details to support
Include the booking or partner reference and the exact step that did not work. Never include passwords or full card information.