Quick answer
Enter the actual accommodation and review whether it is inside an included, surcharge or unsupported zone.
What to do
Follow these steps
- 1
Open Pickup information on the activity page.
- 2
Enter or select the accommodation during checkout.
- 3
Review any pickup surcharge or meeting-point instruction before paying.
Important details
Before you continue
- Steep roads, remote villas, ports and private rentals may have special arrangements.
- A city name alone does not guarantee pickup.
- Never assume pickup from an airport or cruise terminal unless it is explicitly listed.
Need account-specific help?
Send the details to support
Include the booking or partner reference and the exact step that did not work. Never include passwords or full card information.