Quick answer
Use the latest written pickup time attached to the booking rather than an estimate shown before confirmation.
What to do
Follow these steps
- 1
Open My Trips and select the booking.
- 2
Check Pickup details and the newest operator message.
- 3
Be ready at the stated location before the time shown.
Important details
Before you continue
- The activity start time and hotel pickup time are different.
- Route planning may produce different times for travelers on the same tour.
- If no final time appears by the stated deadline, message the operator or submit a ticket.
Need account-specific help?
Send the details to support
Include the booking or partner reference and the exact step that did not work. Never include passwords or full card information.