Quick answer
The agency should keep the client's request and the resulting operator decision documented.
What to do
Follow these steps
- 1
Confirm the client's exact requested change in writing.
- 2
Submit it through the booking action before the cutoff.
- 3
Send the updated status, voucher and any price or refund outcome to the client.
Important details
Before you continue
- A quote change does not change a completed booking.
- Agency service arrangements must not hide the marketplace cancellation policy.
- Do not promise a refund before the booking displays an approved outcome.
Need account-specific help?
Send the details to support
Include the booking or partner reference and the exact step that did not work. Never include passwords or full card information.