Quick answer
Copy the complete reference from My Trips or the confirmation message whenever you request help.
What to do
Follow these steps
- 1
Open the booking and locate its reference near the activity name.
- 2
Copy it exactly, including letters, numbers and separators.
- 3
Use it in the subject or designated reference field of a support request.
Important details
Before you continue
- A cart can create more than one booking reference.
- Do not publish a reference in a public review or social post.
- An operator's internal reference may differ from the Tripnatic reference.
Need account-specific help?
Send the details to support
Include the booking or partner reference and the exact step that did not work. Never include passwords or full card information.