Quick answer
Read the current status together with the confirmation type and latest message.
What to do
Follow these steps
- 1
Open the booking timeline in My Trips.
- 2
Read any action request attached to the status.
- 3
Contact support if the displayed status conflicts with a written operator decision.
Important details
Before you continue
- Payment pending means the booking is not yet paid. With Reserve now, pay later, this is expected until the scheduled payment succeeds.
- Awaiting confirmation means the operator still has an action.
- Confirmed means the selected program is secured, while pickup details may still be updated later.
Need account-specific help?
Send the details to support
Include the booking or partner reference and the exact step that did not work. Never include passwords or full card information.