Quick answer
Signed-in bookings appear under My Trips when the account email matches the booking email.
What to do
Follow these steps
- 1
Sign in with the email used at checkout.
- 2
Open My Trips and search by booking reference, activity or travel date.
- 3
Open the record to view the voucher, messages, pickup information and actions.
Important details
Before you continue
- Payment confirmation alone may not mean the operator has confirmed a request-to-book activity.
- If the booking used another email, support must verify ownership before linking it.
- Keep the booking reference in every related support ticket.
Need account-specific help?
Send the details to support
Include the booking or partner reference and the exact step that did not work. Never include passwords or full card information.