Quick answer
Uploads are stored privately, validated by file signature and quarantined where automated approval is not safe.
What to do
Follow these steps
- 1
Choose the correct document type and a clear supported file.
- 2
Upload through the operator verification or support workflow.
- 3
Wait for the resulting validation or review status.
Important details
Before you continue
- Images are re-encoded and metadata is removed.
- PDFs may remain quarantined while required security checks are completed.
- Never upload executable files, passwords or unrelated customer documents.
Need account-specific help?
Send the details to support
Include the booking or partner reference and the exact step that did not work. Never include passwords or full card information.