Quick answer
Never send a full card number, security code, password or one-time bank code in chat or a support ticket.
What to do
Follow these steps
- 1
Verify the official domain before entering payment details.
- 2
Complete bank authentication yourself.
- 3
Report any operator or user requesting an off-platform payment.
Important details
Before you continue
- Tripnatic staff do not need your card security code.
- A local entrance fee is acceptable only when clearly disclosed in the activity.
- Unexpected payment links should be reported before opening them.
Need account-specific help?
Send the details to support
Include the booking or partner reference and the exact step that did not work. Never include passwords or full card information.