Payments and refunds

Reserve now, pay later: how it worksReserve eligible activities with no tour payment today, then pay automatically on the date shown at checkout.

How Tripnatic payments workReview the final price, currency and policies before completing a supported marketplace payment.

Prices, currencies and exchange ratesChoose a display currency, but review the settlement currency and final card amount at checkout.

Fix a failed card paymentCheck the entered details, authentication prompt and bank response before trying again.

Pending card authorizationsA pending amount can be a temporary bank authorization while payment completion is verified.

Report a possible duplicate chargeCompare transaction descriptors, amounts and booking references before reporting a duplicate.

Track a refundTripnatic may take up to 30 working days after approval to review, reconcile and submit a refund; the bank or card issuer may then need additional time.

Understand a partial refundA partial refund can reflect a removed traveler, an affected booking component, a price adjustment, a missing inclusion or the non-refundable processing-fee allocation.

Apply a coupon or eligible discountEnter the coupon before payment and review which activities and dates are eligible.

Taxes, receipts and invoicesThe checkout and payment documents show the amounts collected by the marketplace and available billing information.

Keep payments and card information securePay only through the official Tripnatic checkout or a verified Tripnatic payment link.

Before opening a card chargebackContact Tripnatic support first so the booking, operator evidence and payment record can be reviewed.