Quick answer
The booking timeline states the eligible amount, proportional non-recoverable payment fee, net refund and reason.
What to do
Follow these steps
- 1
Open the payment details for the booking.
- 2
Compare the eligible amount and fee line with the cancellation or adjustment decision.
- 3
Submit a ticket if the calculation does not match the written decision.
Important details
Before you continue
- The refund returns to the original payment method unless mandatory law requires another route.
- For a partial refund, the original processing fee is allocated proportionally rather than deducted twice.
- Per-booking, private vehicle and package prices may not reduce in direct proportion to removed travelers.
Need account-specific help?
Send the details to support
Include the booking or partner reference and the exact step that did not work. Never include passwords or full card information.