Quick answer
A failed payment does not create a confirmed booking unless the booking record explicitly says otherwise.
What to do
Follow these steps
- 1
Confirm the card details and billing information.
- 2
Complete any bank authentication or approve the payment in the banking app.
- 3
Retry once or use another supported card; contact the bank if it continues.
Important details
Before you continue
- Do not repeatedly submit the same card in rapid succession.
- A temporary pending amount can be an authorization rather than a completed charge.
- Contact support with the booking attempt reference, never the full card number.
Need account-specific help?
Send the details to support
Include the booking or partner reference and the exact step that did not work. Never include passwords or full card information.