Quick answer
Open the booking payment timeline to distinguish approval from submission and bank posting.
What to do
Follow these steps
- 1
Check the net refund amount, approval date and submission status in My Trips.
- 2
Allow up to 30 working days for Tripnatic submission, excluding weekends and applicable public or bank holidays.
- 3
After submission, allow the additional period set by the card issuer, bank or payment provider.
Important details
Before you continue
- A refund can appear as a reversal of the original charge rather than a new credit.
- The non-recoverable payment-processing fee is not returned where permitted by law.
- Currency conversion and independent bank charges can change the amount displayed by the bank.
Need account-specific help?
Send the details to support
Include the booking or partner reference and the exact step that did not work. Never include passwords or full card information.