Quick answer
Two valid bookings can create similar charges, while one failed attempt may create a temporary authorization.
What to do
Follow these steps
- 1
Check My Trips for more than one booking.
- 2
Compare the card transaction dates, amounts and settled statuses.
- 3
Submit a payment ticket with redacted evidence if two settled charges relate to one booking.
Important details
Before you continue
- Hide all but the last four card digits.
- Do not start a bank dispute before Tripnatic has reviewed a likely duplicate.
- Unused authorizations are released by the bank and are not processed as refunds.
Need account-specific help?
Send the details to support
Include the booking or partner reference and the exact step that did not work. Never include passwords or full card information.