Quick answer
The activity-specific cancellation policy accepted at checkout determines whether the booking is refundable.
What to do
Follow these steps
- 1
Open My Trips and select the exact booking.
- 2
Choose Cancel booking and review the calculation before confirming.
- 3
Keep the cancellation confirmation and monitor the refund status when applicable.
Important details
Before you continue
- A message alone does not cancel the booking; its status must change or Tripnatic must confirm it in writing.
- Different activities in one cart have separate policies and must be cancelled separately.
- Tripnatic may take up to 30 working days after approval to submit a refund, followed by additional bank or card-issuer time.
Need account-specific help?
Send the details to support
Include the booking or partner reference and the exact step that did not work. Never include passwords or full card information.