Quick answer
Tripnatic support cannot replace police, medical, rescue or other emergency services.
What to do
Follow these steps
- 1
Call the local emergency number or follow trained crew instructions.
- 2
Move away from immediate danger when safe to do so.
- 3
Open the Safety page and submit the booking reference, location and concise facts.
Important details
Before you continue
- Do not delay emergency care to collect evidence.
- Preserve relevant messages, photos and documents only when safe.
- The safety queue is separate from ordinary support tickets.
Need account-specific help?
Send the details to support
Include the booking or partner reference and the exact step that did not work. Never include passwords or full card information.