Quick answer
The booking timeline should show the operator decision and the options available to the traveler.
What to do
Follow these steps
- 1
Open the cancellation message and booking status.
- 2
Choose an offered replacement only if it suits your plans.
- 3
If a refund is selected, review its eligible amount, fee deduction and status under Payments and documents.
Important details
Before you continue
- A replacement activity must not be substituted without your agreement.
- Separate flights, hotels, transport and other incidental costs are handled under the booking terms and applicable law.
- The non-recoverable payment-processing fee is excluded where permitted by law; mandatory rights override this rule.
Need account-specific help?
Send the details to support
Include the booking or partner reference and the exact step that did not work. Never include passwords or full card information.