Quick answer
Traffic and shared pickup routes can cause short delays, but the booking channel creates a clear operational record.
What to do
Follow these steps
- 1
Check the latest message for a route update.
- 2
Send a message stating that you are waiting at the confirmed location.
- 3
If the operator cannot be reached after the advised waiting period, submit a booking-support ticket.
Important details
Before you continue
- Do not arrange another transfer without documenting the situation.
- Keep time-stamped messages and a photo of the agreed location when appropriate.
- A short delay does not automatically cancel the activity or create a refund right.
Need account-specific help?
Send the details to support
Include the booking or partner reference and the exact step that did not work. Never include passwords or full card information.