Search Tripnatic help

Add or remove travelers

Traveler-count changes depend on capacity, age bands, pricing and the cancellation window.

Add or update accommodation details

Provide the exact property name, address and reachable phone number before the operational cutoff.

Apply a coupon or eligible discount

Enter the coupon before payment and review which activities and dates are eligible.

Apply as a tour operator

Submit accurate business details and wait for verification before publishing activities.

Apply for a travel agent account

Submit agency and responsible-user details before creating client quotes or bookings.

Apply for an affiliate account

Describe your channel, audience and promotion methods before receiving tracked-link access.

Automatic listing SEO

Tripnatic generates search titles, descriptions and structured metadata from approved listing content.

Before opening a card chargeback

Contact Tripnatic support first so the booking, operator evidence and payment record can be reviewed.

Block, reopen or bulk-edit dates

Apply booking-safe changes to one tour across a selected date range.

Book an activity for a client

Use the agent booking flow so the traveler, agency earnings and booking ownership are recorded correctly.

Book an activity for someone else

Enter the actual lead traveler's details and use contact information reachable during the trip.

Book safely for children and families

Use the exact ages on the travel date and check passenger, driver and supervision rules.

Book several activities in one cart

Review each activity separately even when checkout combines the payment flow.

Build a multi-activity client itinerary

Arrange several activities without hiding their separate operators, policies or confirmation states.

Cancel a booking

Open the booking to see its saved local deadline, eligible amount, payment-fee deduction and available cancellation action.

Cancel a departure or report a no-show

Use the booking workflow so customers, payouts and staff records update together.

Change to another activity program

A program change is treated as an availability and price change, not a simple note.

Check age and weight restrictions

Read the program-specific limits before booking and enter every traveler accurately.

Check whether hotel pickup is included

Pickup is available only inside the zones and conditions written on the activity.

Choose affiliate or travel-agent tools

Use affiliate tools for referrals and agent tools when you advise clients, send quotes or book on their behalf.

Choose agent commission or markup

Use the automatic commission rate or set a permitted client markup; the two modes cannot be combined.

Choose between activity programs and options

One activity can offer different durations, routes, inclusions or private and shared formats.

Choose half-day, full-day or multi-day format

Select the tour-length tag that best represents the customer commitment.

Choose language and currency

Display supported customer content and estimated prices in your preferred settings.

Choose per-person, per-booking or per-vehicle pricing

Set the charging model separately for every bookable program.

Choose the correct confirmation workflow

Use instant confirmation only when capacity and booking rules can confirm automatically.

Configure age, weight and participation restrictions

Record every rule customers need before booking and staff need at check-in.

Contact Tripnatic support

Search the help center first, then submit a ticket that reaches the correct operational queue.

Correct traveler or contact details

Update editable details before the cutoff or request a verified correction.

Create a quote for a client

Combine available activities, travel dates, client details and your selected earning model in one quotation.

Create a Tripnatic customer account

Use one account to keep bookings, vouchers, messages, wishlists and itineraries together.

Create an activity listing

Complete the guided product editor from core details through programs, pricing, policies, media and review.

Create an affiliate tracking link

Choose a country, destination or currently available activity and generate the matching tracked URL.

Create and manage client profiles

Keep traveler preferences, contact details and active trips organized without duplicating clients.

Create programs and bookable options

Use programs for distinct versions such as standard, one-hour, extended or private experiences.

Dispute a change or cancellation decision

Use a Tripnatic support ticket and provide a concise, evidence-based timeline.

Download or show a booking voucher

Open the confirmed booking and use its current mobile or downloadable voucher.

Driving licenses and vehicle participation

Bring the original valid license and meet every stated driver-age and experience requirement.

Find a booking in My Trips

Use the booking email and reference to locate the latest status, documents and messages.

Find accessibility information

Check terrain, steps, vehicle access, seating, toilets and assistance needs before booking.

Find booking documents and receipts

Booking documents are attached to the reservation; payment documents are available after a completed transaction.

Find the final pickup time

The final time appears in the booking and messages after the operator completes routing.

Fix a failed card payment

Check the entered details, authentication prompt and bank response before trying again.

Fix a sign-in or account-access problem

Check the email address, authentication prompt and browser before opening a support ticket.

Fix an affiliate link that does not open correctly

Regenerate the link when the destination, activity or tracking fields were changed.

Force majeure and authority restrictions

Serious external events may require cancellation, rescheduling or operational changes.

Generate and review listing translations

Create language drafts from the English source, then review each draft before publication.

Handle visitor data and consent

Use Tripnatic links without collecting unnecessary traveler information yourself.

How a Tripnatic booking works

Choose a program and date, enter traveler details, review the rules and complete checkout.

How affiliate attribution works

Eligible clicks can be connected to later bookings under the active attribution rules.

How Tripnatic payments work

Review the final price, currency and policies before completing a supported marketplace payment.

If you miss the pickup

Contact the operator immediately; joining later is possible only when operations and safety allow it.

Keep payments and card information secure

Pay only through the official Tripnatic checkout or a verified Tripnatic payment link.

Maintain operator account standing

Resolve risk alerts, booking failures, review patterns and document issues before they restrict sales or payouts.

Manage client changes and cancellations

Open the affected booking and follow its individual policy, availability and approval workflow.

Manage monthly availability by tour

Use the Availability workspace for date-specific departures, capacity, blocks and quick booking overview.

Manage operator team access

Give each staff member their own login and only the permissions needed for their role.

Manage pickup, departure and completion

Progress each departure through its operational journey and undo an accidental step when necessary.

Organize links into campaigns

Use clear campaign labels to compare channels, destinations and content placements.

Pending card authorizations

A pending amount can be a temporary bank authorization while payment completion is verified.

Pregnancy, medical and mobility considerations

Use the listing restrictions and obtain appropriate medical advice before booking.

Prepare for a meeting-point activity

Use the confirmed map, entrance description and check-in time on the voucher.

Prepare ticket scanning for weak or no internet

Download the selected departure before leaving reliable coverage, then synchronize provisional events when the connection returns.

Price solo drivers and vehicle passengers

Use separate solo and passenger-inclusive rates when the vehicle cost changes with occupancy.

Prices, currencies and exchange rates

Choose a display currency, but review the settlement currency and final card amount at checkout.

Promote an activity with sponsored placement

Create a CPC campaign with relevant automatic placements, a daily budget and maximum bid.

Promote Tripnatic transparently

Use accurate descriptions, disclose the affiliate relationship and never impersonate Tripnatic or an operator.

Quote expiry, availability and price changes

Set a reasonable expiry and refresh every item before turning the quote into bookings.

Read affiliate clicks, bookings and conversion

Use the same reporting period when comparing traffic and commercial outcomes.

Read promotion performance and booking attribution

Compare impressions, clicks, click rate, spend and bookings generated by each campaign.

Replace the lead traveler

Request approval when another person will take responsibility for the booking.

Report a possible duplicate charge

Compare transaction descriptors, amounts and booking references before reporting a duplicate.

Report an urgent safety incident

Contact local emergency services first, move to safety and then use Tripnatic's priority incident form.

Report unsafe or misleading activity information

Send the activity link and identify the exact restriction, image, instruction or claim that needs review.

Request a new activity date or departure

Use self-service rescheduling when available or send a request before the applicable cutoff.

Reserve now, pay later: how it works

Reserve eligible activities with no tour payment today, then pay automatically on the date shown at checkout.

Safety equipment and briefings

Use the equipment supplied or required by the operator and attend the full safety briefing.

Scan, pick up and check in customer tickets

Use the dedicated Scanner tab to validate a secure QR ticket or its manual fallback code against the selected departure.

Search and filter activities

Narrow activities by destination, date, format, price, language and traveler needs.

Send a client payment link

Use only the protected link generated from the accepted quote or booking flow.

Send and track a quotation

Send the protected quote link and follow its viewed, accepted, expired or booking status.

Send vouchers and documents to clients

Use the current booking documents and resend them after any approved change.

Taxes, receipts and invoices

The checkout and payment documents show the amounts collected by the marketplace and available billing information.

Track a refund

Tripnatic may take up to 30 working days after approval to review, reconcile and submit a refund; the bank or card issuer may then need additional time.

Track affiliate payouts

Review approved commission, monthly statements, holds and completed bank payout records.

Track agent earnings and payouts

Review booking-level earning snapshots, the monthly statement, cleared amounts, holds and bank references.

Track operator payouts

Use Payouts to review the monthly statement, cleared bookings, holds, adjustments and bank reference.

Travel with luggage or special equipment

Ask before booking when you need space for large bags, wheelchairs, strollers or sports equipment.

Understand a no-show decision

A booking may be marked no-show when the traveler does not attend the confirmed place and time.

Understand a partial refund

A partial refund can reflect a removed traveler, an affected booking component, a price adjustment, a missing inclusion or the non-refundable processing-fee allocation.

Understand activity cancellation policies

Every activity uses a clearly displayed standard policy rather than unpublished custom wording.

Understand affiliate commission eligibility

Only valid attributed bookings that meet the program terms become commission eligible.

Understand booking confirmation types

Listings can use instant confirmation, manual confirmation or request to book.

Understand booking statuses

Statuses show whether a request is pending, confirmed, changed, completed or cancelled.

Understand customer, operator, agent and affiliate roles

Each Tripnatic workspace has different permissions and responsibilities.

Understand operator commission tiers

New operators start at 30% and can automatically earn 28%, 26% and 25% tiers.

Understand pickup and check-in statuses

Operators move each booking through pickup, check-in, departure and completion steps.

Understand travel-agent commission tiers

Agents automatically progress from 7% to 8%, 10% and 12% based on sustained sales and quality.

Upload compliant activity photos

Use clear, relevant JPG, PNG or WebP images without text, logos, watermarks or misleading content.

Upload operator documents securely

Use the designated upload field and never send identity, payout or compliance documents in ordinary chat.

Use agent messages and translation

Keep client and booking communication organized, translate supported messages and report concerns.

Use agent sales and conversion reports

Review quotes, conversion, bookings, client activity and earnings without mixing confirmed and pipeline value.

Use protected messages, translation and reporting

Keep booking communication in Tripnatic, translate when needed and report inappropriate messages.

Use the wishlist and trip planner

Save activities, arrange days and identify schedule conflicts before booking.

Use Tripnatic on supported devices

Tripnatic is responsive and works best in a current browser with cookies and JavaScript enabled.

Use your Tripnatic booking reference

The booking reference identifies one reservation across support, messaging and operations.

Weather cancellations and safety

Check forecasts, understand safety decisions and learn your options when weather, official closures or force majeure affect an activity.

What to bring for check-in

Bring the current voucher and every identity, license, ticket or consent document listed by the activity.

What to do when pickup is late

Stay at the confirmed location and contact the operator through the booking before leaving.